Legal advice or representation
I do not tell you what the law means for your case, assess legal prospects, prepare legal submissions as a lawyer, represent you in proceedings or act as a regulated legal professional.
Clear boundaries
What I do not do.
Good support includes being clear about where communication expertise ends and where another kind of professional help is needed.
Medical or diagnostic advice
I do not diagnose conditions, interpret clinical evidence as a medical professional, recommend treatment or replace advice from a qualified healthcare practitioner.
Guaranteed outcomes
I cannot guarantee that a school, local authority, employer, business or other recipient will agree, apologise, reverse a decision or provide the outcome requested.
Dishonest or misleading communication
I will not knowingly include false information, conceal material facts, impersonate another person, fabricate evidence or create communication intended to deceive.
Harassment, threats or abusive messages
I do not write communication designed to intimidate, shame, target or repeatedly pressure another person. Firm and assertive communication can still be respectful and proportionate.
Emergency or crisis support
The service is not suitable for emergencies, immediate safeguarding concerns or situations where someone is at imminent risk. Relevant emergency or safeguarding services should be contacted directly.
Taking over your identity or relationship
I generally help you communicate in your own name. I do not pretend to be you, secretly contact people on your behalf or manage personal relationships as an intermediary unless a clearly appropriate professional arrangement has been agreed.
Unlimited or undefined work
Each piece of work has an agreed scope. New documents, extensive new information or additional stages may need a revised quote and timeline.
What I can do
Help you be clearer, calmer and harder to misunderstand.
I can help organise facts, identify the central message, strengthen tone and structure, prepare for conversations and create communication that is persuasive without becoming aggressive.
When another professional is needed, I will say so rather than pretending the service can provide something it cannot.